Customer mobile channels
Telstra 24x7 · 2M → 3.5M customers over two years
Supported mobile delivery across account services, real-time usage, plans and charging. The channel handled six million weekly interactions.
My enterprise experienceTelecommunicationsDelivered
Senior Agile Coach / Release Train Engineer · 2014–2018
Telstra · Digital Mobile Delivery
Scaled mobile delivery capability, developed leaders and connected product discovery, capacity planning, engineering and release practices.
53 → 104people across distributed delivery
DeliveryCustomer channels, mobile products and release trains
ContextSenior Agile Coach / Release Train Engineer · 2014–2018
Telstra · Australia · May 2014–March 2018
My role and the delivery experience.
Senior Agile Coach · Release Train Engineer
Delivery capability
Two → five teams · 53 → 104 people
Scaled distributed teams and developed delivery leaders, moving from quarterly to monthly releases.
Connected services
Telstra Air, retail and field operations
Programmes included public Wi-Fi, in-store queue management and digitised field-engineer work. Telstra Air launched with 3,600 hotspots across 250 towns in eight months.
This entry describes my enterprise role. Outcomes reflect the work of the organisation and its delivery teams.
Advisory & consulting
Have a similar challenge?
Discuss how technology, product development and delivery capability could support the outcome you need.
- AI strategy and opportunity assessment
- Product and platform direction
- Operating models and delivery capability
Senior & executive opportunities
A technology leader with an owner's perspective.
I bring engineering foundations, enterprise transformation experience and the commercial judgement that comes from building companies.
- Product, technology and transformation leadership
- Distributed teams and stakeholder alignment
- Business ownership and execution
Advisory · Leadership · New ventures
Tell me what you are building.
A business challenge, a technology opportunity or a leadership role. Let's discuss the outcome you need and how my experience could help.