Customer channels
Telstra 24x7
Managed mobile delivery supporting account services, real-time usage, plans and charging, with a customer base growing from two to 3.5 million over two years.
Telecommunications
Customer scale.
Delivery to match.
My telecommunications experience spans customer mobile applications, service experiences and the delivery capability behind them. I have connected product discovery, engineering, release practices and distributed teams at enterprise scale.
Selected experience
Where that knowledge was put to work.
Connected service experiences
Telstra Air · Retail & field operations
Delivered programmes spanning public Wi-Fi access, retail queue management, in-store experiences and the digitisation of field-engineer work.
Delivery transformation
53 to 104 team members
Scaled feature teams, developed delivery leaders and established coordinated discovery, capacity planning and release practices.
Advisory & consulting
Connect the customer channel with the delivery engine.
Discuss a digital channel, service experience or delivery operating model that needs to work across products, engineering and business operations.
- Mobile channels and digital service experiences
- Distributed team and release coordination
- Product discovery, capacity and delivery improvement
Senior & executive opportunities
A technology leader with an owner's perspective.
I bring engineering foundations, enterprise transformation experience and the commercial judgement that comes from building companies.
- Product, technology and transformation leadership
- Distributed teams and stakeholder alignment
- Business ownership and execution
Explore the evidence
Relevant work and delivery context.
TelecommunicationsDelivered
Telstra · Digital Mobile Delivery
Senior Agile Coach / Release Train Engineer · 2014–2018
53 → 104people across distributed deliveryExplore the workTelecommunicationsDelivered
National Public Wi-Fi Platform
National telecommunications carrier · Global network
Millionsof hotspotsExplore the workEnterprise role entries and group portfolio projects are labelled separately on their detail pages.
Experience supported by professional discipline.
View credentials & education SAFe Practice Consultant · Certified ScrumMaster · PMP · Six Sigma Green Belt
Advisory · Leadership · New ventures
Tell me what you are building.
A business challenge, a technology opportunity or a leadership role. Let's discuss the outcome you need and how my experience could help.